Privacy Policy

1. Introduction

Stone Film Sydney ("we", "us", "our") respects your privacy and is committed to protecting your personal data in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

2. Information We Collect

When you interact with our website or request a consultation, we may collect the following information:

• Personal details: Name, phone number, email address, and installation address.
• Enquiry details: Anything else you tell us through the forms on our website, such as your suburb or postcode, the type of property, the areas you want protected, surface sizes, your preferred film finish, your message, and any photos, plans or drawings you upload.
• Usage data: Basic, cookie-free statistics about how our website is used (see section 4).

We may collect the information you enter into the forms on our website, whether or not you finish or send the form. We use it only to contact you about your enquiry, prepare your quote and complete the job. Some of our forms keep your progress in your browser tab (session storage, not a cookie) so that reloading the page does not lose it; your browser deletes that copy when you close the tab. We never sell your information, and we never make it public.

3. Third-Party Data Processors

To operate our business efficiently, we use trusted third-party service providers for website hosting and content management, cookie-free visitor statistics, processing and storing enquiries, and sending emails. By using our site and services, you consent to the processing of your data by these parties:

• Website hosting and content management: Our website is hosted by a hosting provider, and our website service provider supplies the tools we use to update the website's words and pictures. Updating the website does not involve your personal information.
• Cookie-free visitor statistics: Our website service provider and our hosting provider record basic statistics about visits to our website, without cookies (see section 4).
• Processing and storing enquiries: Your answers to our estimate form, including any photos or plans you upload, go to an enquiry inbox run by our website service provider, where we store, manage and reply to enquiries (see section 2). Passwords, card or bank numbers and identity numbers are never copied to the inbox.
• Sending emails: We use a business email service to send, receive and store our emails and client communications. When a new enquiry arrives, we may also receive an email alert sent through an email delivery service.

These providers act on our behalf and only for these purposes. Information you send through our website is encrypted in transit (HTTPS), and only we, and our service providers where they need to (for example to provide support), can access it. Your information is never sold, rented or used for anyone else's marketing.

Our enquiry inbox and our main visitor statistics are stored in Australia (Sydney). Some of our service providers, such as those for form processing, email delivery and website hosting, may process information outside Australia, including in the United States.

4. Use of Cookies

Our website does not set cookies, does not show advertising and does not track you across other websites. It records basic visitor statistics so we can understand how the website is used.

Our main visitor statistics, provided by our website service provider, record the following for each page view: the page address; the general type of device (phone, tablet or computer, worked out from the screen width); where you came from ("direct", a search engine, social media, or only the domain name of the referring website, never its full address); and the date and time. They also count clicks on our email links, and count form submissions as events (your answers are handled as described in section 3).

To count unique visitors each day, your IP address and browser details are combined with a secret value that changes every day and turned into a one-way code. Your IP address itself is not stored. The code cannot identify you, and cannot follow you from one day to the next or across other websites.

If your browser sends a "Do Not Track" or "Global Privacy Control" signal, our main visitor statistics are not sent at all. Detailed statistics are kept for up to 13 months; summarised totals (such as visits per day) may be kept longer.

Our hosting provider also records basic page-view statistics, such as the page visited, the referring website, and your general type of device, browser and country. It does not use cookies, and it counts visitors with a temporary code that does not identify you. These counts are separate from our main visitor statistics and may still be recorded when your browser sends a "Do Not Track" or "Global Privacy Control" signal.

You can block or delete cookies and site data at any time in your browser settings; the website will continue to work.

5. How We Use Your Data

Your personal information is strictly used to:

• Provide quotes and schedule consultations.
• Communicate with you regarding our services.
• Fulfil our 10-year warranty obligations.

We may share your enquiry with our installation partners to quote and complete your job.

We do not, and will never, sell your personal information to third-party marketers or data brokers.

Enquiries in our enquiry inbox are kept until we delete them. Otherwise, they are deleted automatically 24 months after they were last opened or updated, after we have been given notice. Enquiries marked as spam are deleted within 30 days.

6. Contact Us

If you have any questions about this Privacy Policy or wish to request the deletion of your data, please contact us at stonefilmsyd@gmail.com.

You can ask us to access, correct or delete the personal information we hold about you. If you have a complaint about how we have handled your information, please contact us first. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).