Our warranty
10-year written warranty
Every installation comes with a written 10-year warranty, issued to you at handover. Here is exactly what it covers, what it doesn’t, and how a claim works.
Protect it for good
Clear film that stops etching and stains, backed by a 10-year warranty. Start your free estimate with your number.
In short
For 10 years from the day we install it, we warrant the film and our workmanship against defects under normal indoor use. If the film yellows, cracks, peels or lifts because of a defect, we repair or replace the affected film. The warranty applies to the surfaces listed on the written warranty we give you at handover.
What’s covered
- Yellowing or discolouring of the film.
- Cracking of the film.
- Peeling, lifting or bubbling of the film from the stone.
- Edges and joins that lift because of how we installed them.
What’s not covered
- Cuts, gouges and scores from knives or other sharp objects.
- Damage from extreme blunt force or heavy impact.
- Heat damage from hot pots or pans placed straight on the film without a trivet.
- Damage from abrasive pads, scourers, solvents or harsh chemical cleaners.
- Deliberate damage, misuse, or accidents.
- Movement, cracking or settling of the stone, cabinetry or building underneath.
- Damage to the stone that was there before we installed the film.
- Film that has been repaired, lifted or altered by anyone other than us.
- Fine everyday surface marks from normal use. The film’s top layer softens many of these with gentle warmth, and they are not a defect.
Looking after your film
The film needs very little care. These simple habits keep it looking new and keep your warranty valid:
- Clean with any non-abrasive household cleaner and a soft cloth.
- Use a chopping board for knives.
- Use a trivet for pots and pans straight off the stove.
- Keep pets off newly installed film for 24 hours.
- Tell us about a problem soon after you notice it.
Making a claim
Get in touch
Email stonefilmsyd@gmail.com with your name, address and a photo of the problem.
We take a look
We reply, and arrange a time to inspect the film if we need to see it in person.
We put it right
If the problem is covered, we repair or replace the affected film at no charge for the film or our labour. If it isn’t covered, we explain why and can quote a fix.
Outdoor and commercial surfaces
Outdoor kitchens, bars and other commercial or high-traffic surfaces are quoted individually. Any warranty for them is set out in writing in your quote before we start.
Your rights under Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
The benefits of this warranty are in addition to other rights and remedies you have under the law. This warranty is given by Stone Film Sydney, email stonefilmsyd@gmail.com. This page summarises it; the written warranty you receive at handover and section 5 of our Terms and Conditions set out the full terms.
Protected, and covered in writing.
Start your free estimate with your number, or email us with any question about the warranty.